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Software Engineer à Grande-Bretagne

Hybrid IT Support Engineer (1st/2nd Line) – Windows & VPN

Additional Resources

Grande-Bretagne
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Hybrid IT Support Engineer (1st/2nd Line) – Windows & VPN
Additional Resources
Grande-Bretagne
Hybride
GBP 27 000
Plein temps
Il y a 17 jours

Résumé du poste

A national charity organization is looking for a Service Desk Support Analyst / IT Support Engineer to provide 1st and some 2nd line support to approximately 1200 staff. This permanent role offers hybrid working options with a salary of £26,150 and a range of benefits including pension, life assurance, and generous annual leave. Applicants must have experience in a Microsoft Windows environment and be able to manage security clearance due to the nature of the organization’s services.

Prestations

Pension and life assurance
25 days annual leave
Voluntary benefits like season ticket loans
Cycle to work scheme

Qualifications

  • Experience in Service Desk or Helpdesk support role.
  • Ability to manage user accounts and groups.
  • Experience with computer hardware setup and troubleshooting.
  • Familiarity with software installation and troubleshooting.

Responsabilités

  • Provide 1st and 2nd line support to users.
  • Troubleshoot hardware and network issues.
  • Manage incidents using IT Service Management tools.
  • Assist in configuration and installation of software.

Connaissances

1st line technical support
2nd line technical support
Microsoft Windows environment
Excellent communication skills
ITIL knowledge
Network support knowledge

Outils

Microsoft EntraID (Azure)
Active Directory
Microsoft System Centre
IT Service Management tools
Description du poste
A national charity organization is looking for a Service Desk Support Analyst / IT Support Engineer to provide 1st and some 2nd line support to approximately 1200 staff. This permanent role offers hybrid working options with a salary of £26,150 and a range of benefits including pension, life assurance, and generous annual leave. Applicants must have experience in a Microsoft Windows environment and be able to manage security clearance due to the nature of the organization’s services.

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.