IT Support Technician

Floss Agency; Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established organization in Tunbridge Wells is seeking an IT Support Technician to provide technical support and manage IT resources. The ideal candidate will have a Level 3 Diploma in IT and strong communication skills. Duties include troubleshooting, network management, and maintaining software and hardware. Benefits include free flu vaccinations, eye tests, and access to various facilities.

Benefits

Free flu vaccinations

Employee Assistance Programme

Free eye tests

Paid moving day

Use of facilities

Access to free will-writing service

Qualifications

• Experience in an IT environment.
• Ability to communicate with stakeholders at all levels.
• Own car and driving licence desirable.

Responsibilities

• Provide first- and second-line support to end users.
• Have knowledge of networking and configuration of firewalls.
• Maintain the asset register across the IT estate.
• Maintain cloud services and security hardware/software.

Skills

Strong communication skills

Knowledge of networking

Mobile device management

Education

Level 3 Diploma in IT or equivalent

Tools

Remote deployment applications

Firewalls/managed switching

Job description

This is a permanent role working for a well established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department.

The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.

The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.

Hours of work are Monday to Friday 0830 to 1700.

Responsibilities

• Technical support – Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
• Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
• Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
• Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
• Software support – Maintain the software installed on devices using remote deployment applications.
• Communication – Deploy and maintain the telephony and PA system.
• Cloud Services – Maintain the cloud services, ensuring access and accounts are provisioned correctly.
• Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
• Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
• Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
• Own car and driving licence desirable.

Benefits

• Free flu vaccinations
• Employee Assistant Programme
• Free eye tests
• Paid moving day
• Use of facilities
• Access to free will-writing service (for 2023)