EUC Service Desk Engineer — Onsite & Remote IT Support

Bytes Software Services; Leatherhead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is looking for a Technical Service Desk Engineer to join their innovative team. In this role, you will provide high-quality support, acting as a point of escalation for IT functions. Your responsibilities will include delivering essential business support to users both on-site and remotely while enhancing their IT experience. Additionally, you will play a key role in coaching team members, contributing to overall service success, and supporting a collaborative culture.

Qualifications

• Strong communication skills to engage with users effectively.
• Ability to provide high-quality IT support to customers.
• Experience in coaching and training newer team members.

Responsibilities

• Provide high-quality support as a point of escalation.
• Deliver essential business support with minimal disruption.
• Support and coach newer team members to improve service delivery.

Job description

A leading IT solutions provider in the United Kingdom is looking for a Technical Service Desk Engineer to join their innovative team. In this role, you will provide high-quality support, acting as a point of escalation for IT functions. Your responsibilities will include delivering essential business support to users both on-site and remotely while enhancing their IT experience. Additionally, you will play a key role in coaching team members, contributing to overall service success, and supporting a collaborative culture.