Service Desk & Network Lead — MS Infra, Firewalls & VPN

NES Fircroft Engineering Services; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medium-sized IT company is seeking a Service Desk Network Analyst in Basingstoke to lead a small team and ensure exceptional IT support services. The ideal candidate will possess a strong background in Microsoft technologies and customer service, and be comfortable with hands-on tasks in a dynamic environment. This role may require travel to other offices, mainly within the UK. The successful candidate must be eligible to work in the UK.

Qualifications

• Strong background in Microsoft technology, including servers and networking.
• Experience in staff management and customer service.
• Willingness to engage in hands-on IT tasks as part of a small team.

Responsibilities

• Oversee two direct reports providing support and management.
• Ensure a customer-first approach in IT services.
• Travel to other offices as required, primarily within the UK.

Skills

Microsoft technology background

Customer service experience

Networking skills

Tools

Microsoft Servers

Sage X3

SonicWall

Zscaler

Job description

A medium-sized IT company is seeking a Service Desk Network Analyst in Basingstoke to lead a small team and ensure exceptional IT support services. The ideal candidate will possess a strong background in Microsoft technologies and customer service, and be comfortable with hands-on tasks in a dynamic environment. This role may require travel to other offices, mainly within the UK. The successful candidate must be eligible to work in the UK.