Senior Service Desk AI Product Owner | Drive Automation

Fitch Ratings; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services provider in Manchester is seeking an AI Product Owner & Developer to manage and improve their Service Desk AI Assistant. This role involves hands-on technical development, engaging with users for feedback, and leveraging automation to optimize Service Desk efficiency. The ideal candidate has a strong background with AI technology, experience with chatbot assistants, and familiarity with ITSM tools. Fitch offers a hybrid work environment and a commitment to learning and well-being.

Benefits

Hybrid Work Environment

Learning Development Programs

Retirement Planning

Comprehensive Healthcare

Family-Friendly Policies

Community Volunteering Opportunities

Qualifications

• Strong background with AI technology on both a technical and user level.
• Experience with Moveworks Agentic AI platform.
• Experience with building, deploying or managing AI / Chatbot assistants.
• Understanding of NLP concepts and AI model capabilities.
• Familiarity with IT Service Management tools.
• Ability to analyze usage data and make data-driven improvements.

Responsibilities

• Manage and improve the Service Desk AI Assistant.
• Enhance user satisfaction through improvements based on feedback.
• Leverage automation to optimize Service Desk efficiency.
• Analyze data for continuous improvement of the Assistant.
• Collaborate with IT and stakeholders for seamless integration.

Skills

Strong background with AI technology

Experience with Moveworks Agentic AI platform

User experience improvement

Experience with AI/Chatbot assistants

NLP understanding

Familiarity with ITSM tools

Data analysis skills

Collaborative abilities

Workflow automation identification

Tools

Jira Service Desk

Microsoft Power Platform

Azure Bot Services

Job description

A leading global financial services provider in Manchester is seeking an AI Product Owner & Developer to manage and improve their Service Desk AI Assistant. This role involves hands-on technical development, engaging with users for feedback, and leveraging automation to optimize Service Desk efficiency. The ideal candidate has a strong background with AI technology, experience with chatbot assistants, and familiarity with ITSM tools. Fitch offers a hybrid work environment and a commitment to learning and well-being.