Service Desk Network Analyst

NES Fircroft Engineering Services; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medium-sized IT company is seeking a Service Desk Network Analyst in Basingstoke to lead a small team and ensure exceptional IT support services. The ideal candidate will possess a strong background in Microsoft technologies and customer service, and be comfortable with hands-on tasks in a dynamic environment. This role may require travel to other offices, mainly within the UK. The successful candidate must be eligible to work in the UK.

Qualifications

• Strong background in Microsoft technology, including servers and networking.
• Experience in staff management and customer service.
• Willingness to engage in hands-on IT tasks as part of a small team.

Responsibilities

• Oversee two direct reports providing support and management.
• Ensure a customer-first approach in IT services.
• Travel to other offices as required, primarily within the UK.

Skills

Microsoft technology background

Customer service experience

Networking skills

Tools

Microsoft Servers

Sage X3

SonicWall

Zscaler

Job description

Service Desk Network Analyst – Permanent – Basingstoke

My client is looking to bring on board a Service Desk Network Analyst with a strong Microsoft technology background, servers, firewalls, networking etc, solid customer service experience and being able to bring this into the IT department.

Service Desk Network Analyst will be responsible for two direct reports, so a candidate with staff management experience, support desk experience and networking skills, with a “Customer first” approachable and hands‑on approach if required for this role, is preferred.

The Service Desk Network Analyst shouldn’t be afraid of rolling up their sleeves and getting their hands dirty, as this is a small IT team within a medium‑size IT company, employing around 200 people.

Although the role is based in Basingstoke, there will be some travel to other offices, some of which could be in Europe, but mainly Basingstoke.

• Microsoft Servers, desktop footprint, ERP Sage X3, Firewalls SonicWall, VPN Zscaler knowledge

You must be able to drive.

Must be eligible to work in the UK.