Helpdesk Manager

Ecs Resource Group; Leicester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology service provider in Leicester is seeking an experienced IT Helpdesk Manager to lead the IT support team. The ideal candidate will oversee daily helpdesk operations, ensuring high support levels and driving continuous improvement. Strong leadership and deep IT systems knowledge are essential. The position offers a salary range of £40k to £50k, making it an attractive opportunity for qualified individuals looking to advance their careers in IT management.

Responsibilities

• Lead and manage the IT support team and services.
• Ensure effective delivery of IT and maintenance services.
• Oversee daily operations of the helpdesk.

Skills

Computer Hardware

Mac Os

Active Directory

VMware

ConnectWise

HP Service Manager

Microsoft Windows Server

Mobile Devices

Windows

Help Desk

Operating Systems

Remedy

Job description

Job Description

IT Helpdesk Manager

Location : Leicester UK

Salary : 40k - 50k

Job Profile

The Helpdesk Manager is responsible for leading and managing the IT support team and services ensuring the effective delivery of engineering IT and maintenance services.

We are seeking an experienced and motivated Helpdesk Manager to lead our IT support team.

The ideal candidate will be responsible for overseeing the daily operations of the helpdesk ensuring a high level of support is provided to our channel partners and driving continuous improvement in processes and service delivery.

This role requires strong leadership skills a deep understanding of IT systems hardware maintenance troubleshooting and a customer-service-focused mindset.

Required Experience :

Manager

Key Skills

• Computer Hardware
• Mac Os
• Active Directory
• VMware
• ConnectWise
• HP Service Manager
• Microsoft Windows Server
• Mobile Devices
• Windows
• Help Desk
• Operating Systems
• Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1