Service Desk Engineer

Verus Recruitment; Sheffield; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established IT services provider in Sheffield is seeking a Service Desk Engineer to manage support requests and troubleshoot issues. The role offers a salary between £24,500 and £26,000, with full training and support, including paid Microsoft certifications. Benefits include 21 days holiday plus bank holidays, flexible working options, and a positive team culture focused on development. Ideal candidates will have strong troubleshooting skills, enjoy IT support, and have basic networking knowledge. This is a full-time position with a supportive environment.

Benefits

Full training and support

Holiday allowance of 21 days plus bank holidays

Birthday off each year

Westfield Health cover after one year

Free parking

Regular team socials

Qualifications

• Strong troubleshooting skills across Windows 11 and Microsoft 365.
• Basic networking knowledge such as DNS, DHCP, VPNs, and IP addressing.
• Good written and verbal communication skills.

Responsibilities

• Responding to support requests and managing tickets efficiently.
• Troubleshooting Windows, Microsoft 365, VPN and connectivity issues.
• Setting up new users and handling routine system admin tasks.

Skills

Troubleshooting Windows 11

Troubleshooting Microsoft 365

Basic networking knowledge

Good written and verbal communication

Reliability and organization

Job description

Service Desk Engineer Location: Sheffield

Salary: £24,500 to £26,000 depending on experience

Hours: 8.45am to 5.15pm, Monday to Friday

Contract: Full-time, permanent

If you enjoy helping people, solving problems and working in a supportive environment where every day feels different, this could be a great next step. We’re supporting an established IT services provider in Sheffield who are looking to add a Service Desk Engineer to their managed services team.

This is a role where you’ll be the first point of contact for users, dealing with a steady flow of support tickets and keeping things moving. You’ll be working with an experienced team who share knowledge, support each other and create a friendly, productive working atmosphere. If you want to build your career in IT support and develop your skills, you’ll be in the right place.

What you will be doing:

• Responding to support requests and managing tickets efficiently.
• Troubleshooting Windows, Microsoft 365, VPN and connectivity issues.
• Setting up new users and handling routine system admin tasks.
• Providing calm, clear support to users with a range of technical experience.
• Using ticketing systems and established processes to keep work on track.
• Updating documentation so information is accurate and useful for the wider team.
• Working with colleagues on more complex problems when needed. This is a busy service desk, so it will suit someone who is confident prioritising tasks and enjoys keeping users updated.

What we are looking for:

• Someone who genuinely enjoys IT support and helping people.
• Strong troubleshooting skills across Windows 11 and Microsoft 365.
• Basic networking knowledge such as DNS, DHCP, VPNs and IP addressing.
• Good written and verbal communication skills.
• Able to follow processes, work to SLAs and manage your workload.
• Reliable, organised and comfortable in an office-based role. You do not need to know everything from day one. What matters most is your attitude, willingness to learn and confidence supporting users in a busy environment.

What’s in it for you:

• Salary between £24,500 and £26,000 depending on experience.
• Full training and support, including paid Microsoft certifications.
• Holiday allowance of 21 days plus bank holidays, rising with service.
• Your birthday off each year.
• Westfield Health cover after one year.
• Free parking, newly refurbished offices, fruit, coffee and refreshments.
• Regular team socials and a friendly team culture.

Two hours each week protected for training and development.

Flexible working and flexi-time options available after probation.

How to apply: If this sounds like the right move for you, we would love to hear from you. Send your CV through the application link and we will be in touch.

We respond to all applicants. If you are shortlisted, we will contact you to talk through the next steps before your details are shared with the client.

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.

Keywords

Service Desk Engineer, IT Support Technician, 1st Line Support, IT Helpdesk, IT Support Sheffield, Microsoft 365, Windows 11, Networking, VPN Support, MSP Jobs Sheffield, Technical Support, Service Desk Analyst