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ASHDOWN GROUP
Service Desk Team Lead
Job summary
A specialist IT support company in Ringwood seeks a Service Desk Team Lead to manage the team and ensure outstanding service delivery. You will oversee incident management and operational support, requiring at least 12 months of relevant experience and strong ITIL knowledge. The role offers a salary from £28k to £30k plus benefits including a profit share, hybrid working options, and opportunities for progression.
Benefits
Qualifications
- At least 12 months’ experience in a similar role.
- Experience managing a team and handling performance reviews.
- Demonstrated accountability for workload.
Responsibilities
- Manage incident and request lifecycle effectively.
- Monitor and report Service Desk activity.
- Provide operational support during busy periods.
- Identify and report escalations.
Skills
Service Desk Team Lead
Location: Ringwood, Hampshire
Salary: £28k – £30k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
- Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.
- You will be managing the incident and request lifecycle.
- Assist with operational Service Desk cover during busy periods.
- Identifying and reporting escalations and major incidents.
- Monitoring and reporting of Service Desk activity.
- Feeding in new and innovative ideas.
- Managing a team of Service Desk Technicians.
Skills & Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
- You will have at least 12 months’ experience in a similar role.
- Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.
This role is subject to a clear standard DBS check being received.
The Package:
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Our Client
Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.
They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.
Join their friendly company, where a great team and a positive culture await you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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