IT Support Analyst

ECS Resource Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based IT services firm is looking for an IT Support Analyst for a 6-month contract in Dumfries. The role involves acting as the primary IT contact for a project team and providing on-site support during various project phases. Candidates should have hands-on experience with ERP/WMS projects and a solid understanding of IT infrastructure. The position requires strong troubleshooting and communication skills. The contract is full-time on-site, thus applicants must be within a commutable distance to Dumfries.

Qualifications

• Hands-on experience in large-scale ERP/WMS projects preferred.
• Solid understanding of LAN/Wi-Fi, servers, storage, databases.
• Good understanding of production, maintenance, quality, logistics.

Responsibilities

• Act as primary IT contact for site-based project team and users.
• Prepare test data, execute scenarios, and document results.
• Configure and support shopfloor IT equipment.
• Provide on-site IT support during various project phases.
• Coordinate activities with central project team.

Skills

Large-scale ERP/WMS project experience

IT infrastructure knowledge

Shopfloor and warehouse systems familiarity

Core manufacturing processes understanding

Strong troubleshooting skills

Good documentation skills

Effective communication skills

Motivated to learn

Tools

Jira

QTest

Job description

IT Support Analyst

Contract – 6 Months

Day Rate - £260 per day Inside IR35, Umbrella Company

Location – Dumfries

Full time on site

DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES.

Your responsibilities in the role

• Act as an integral member of the site-based project team, serving as the primary IT point of contact for SMEs, Power Users, and End Users — gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team.
• Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution.
• Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals.
• Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge.
• Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases.
• Coordinate IT-related activities with the central company project team to ensure process, data, and technical alignment

Skills and Experience

• IT professional with hands-on experience in large-scale ERP/WMS projects (preferred).
• Solid understanding of IT infrastructure (LAN/Wi-Fi, servers, storage, databases).
• Familiarity with shopfloor and warehouse systems (manufacturing execution, scheduling, labelling).
• Good understanding of core manufacturing and warehouse processes (production, maintenance, quality, logistics).
• Strong troubleshooting, documentation, and communication skills, with the ability to work under pressure in a dynamic go-live environment.
• Motivated junior candidates with a strong willingness to learn and develop in these areas will also be considered.