Global 1st-Line IT Support Engineer (Junior)

Alpha FMC; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy firm in the United Kingdom is looking for an IT Support Analyst to ensure smooth operation of IT systems worldwide. Responsibilities include providing 1st Line IT support, diagnosing technical issues, and managing support requests. Candidates should have at least 2 years of experience in IT support, strong troubleshooting skills, and proficiency in Microsoft tools. This role offers opportunities for professional development within a collaborative environment.

Benefits

Tailored training for all levels

Meritocratic promotion structure

Profit share bonus scheme

Qualifications

• 2+ years of experience in a similar IT support role.
• Strong troubleshooting and problem-solving skills.
• Good communication skills to interact effectively.

Responsibilities

• Provide timely deskside 1st Line IT Support.
• Diagnose and resolve hardware, software, and network issues.
• Manage and track support requests using the trouble ticketing system.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Knowledge of Microsoft Windows

Proficiency in Microsoft Office 365

Familiarity with remote desktop support tools

Basic IT security knowledge

Tools

Active Directory

Azure Infrastructure

Halo

Palo Alto

Zscaler

Job description

A leading consultancy firm in the United Kingdom is looking for an IT Support Analyst to ensure smooth operation of IT systems worldwide. Responsibilities include providing 1st Line IT support, diagnosing technical issues, and managing support requests. Candidates should have at least 2 years of experience in IT support, strong troubleshooting skills, and proficiency in Microsoft tools. This role offers opportunities for professional development within a collaborative environment.