IT Support Specialist - Helpdesk, Deployments & On-Call

Butler Snow LLP; Birmingham; On-site; GBP 37,000 - 53,000; Full time

Job summary

A law firm in Birmingham is seeking an experienced IT Support Analyst. This role involves diagnosing software and hardware issues, assisting with technology deployments, and providing excellent customer service. Candidates should have 2-3 years of IT support experience and be skilled in various operating systems. The firm offers medical, dental, and vision benefits, along with professional growth opportunities in a collaborative environment. Join a values-driven organization fostering inclusion and community engagement.

Benefits

Medical, Dental and Vision benefits

401K and profit sharing

Tuition Reimbursement

In-house training and development

Qualifications

• Minimum of 2-3 years of experience in IT support.
• Able to organize and prioritize personal workload in a fast-paced environment.
• Maintain a high level of professionalism, integrity, and discretion.

Responsibilities

• Diagnose and resolve issues associated with Firm software applications and operating systems.
• Assist with implementation of new technology deployments or upgrades.
• Participate in after-hours on-call rotation for Helpdesk emergency tickets.

Skills

Problem solving and analytical skills

Excellent customer service skills

Organizational skills

Communication skills

Attention to detail

Tools

Windows

MacOS

iOS

Android

Job description

A law firm in Birmingham is seeking an experienced IT Support Analyst. This role involves diagnosing software and hardware issues, assisting with technology deployments, and providing excellent customer service. Candidates should have 2-3 years of IT support experience and be skilled in various operating systems. The firm offers medical, dental, and vision benefits, along with professional growth opportunities in a collaborative environment. Join a values-driven organization fostering inclusion and community engagement.