IT Support Analyst

Pathfinder; Liverpool City Region; On-site; GBP 30,000 - 33,000; Full time

Job summary

A digital technology solutions provider is seeking an IT Support Analyst to deliver first and second-line support across Microsoft 365, Windows systems, and networking. This on-site position in Bromborough offers a three-month fixed-term contract with potential monthly extensions. The ideal candidate will have strong experience in supporting Microsoft 365, the ability to manage helpdesk tickets, and familiarity with networking principles. The role is a full-time position working Monday to Friday, providing a great opportunity for hands-on experience.

Qualifications

• Strong experience supporting Microsoft 365 and Windows environments.
• Proven ability to handle both first and second-line support tasks independently.
• Working knowledge of networking principles including VLANs and Wi-Fi.

Responsibilities

• Deliver first and second-line support across Microsoft 365, hardware, and core systems.
• Maintain, configure and troubleshoot laptops, desktops and user peripherals.
• Support network functions including VLAN, Wi‑Fi, and switch configuration.
• Administer user accounts via Active Directory and Azure.
• Manage and resolve helpdesk tickets in line with internal SLAs.

Skills

Microsoft 365 support

Windows systems support

Networking principles

Active Directory management

Job description

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover.

This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough, with potential to extend on a rolling monthly basis.

The internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands‑on environment. The role offers exposure to both operational support and project‑based work within a close‑knit team.

Responsibilities

• Deliver first and second-line support across Microsoft 365, hardware, and core systems
• Maintain, configure and troubleshoot laptops, desktops and user peripherals
• Support network functions including VLAN, Wi‑Fi, and switch configuration
• Administer user accounts via Active Directory and Azure
• Manage and resolve helpdesk tickets in line with internal SLAs

Required

• Strong experience supporting Microsoft 365 and Windows environments
• Proven ability to handle both first and second-line support tasks independently
• Working knowledge of networking principles including VLANs and Wi‑Fi
• Experience with Active Directory and user administration
• Ability to work fully on-site, five days per week

Offer

• Fixed-term contract, based on a circa 30,000 - 33,000 per annum
• On-site role in Bromborough
• Monday to Friday, standard hours
• Initial three-month term with monthly extensions possible