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German Speaking Customer Care Team Leader (Hybrid)
Descripción de la vacante
A leading international healthcare company in St. Neots seeks a German Speaking Customer Care Team Leader. This hybrid role involves motivating a team, resolving queries, and delivering excellent service. Ideal candidates will have a background in team leadership and be fluent in German and English. The position offers a salary of £34,600 plus benefits including pension scheme, discounts, and health plans.
Servicios
Formación
- Passionate about delivering customer service.
- Willing to learn how to use a variety of bespoke IT systems.
- Effective Change Leadership.
Responsabilidades
- Motivate and support the team to develop positive relationships.
- Lead a team of Customer Care Administrators.
- Resolve complex customer queries.
Conocimientos
Job Description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £34,600 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators
- Coach and Develop a High Performing Team
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
2-week rotational shift:
● Week 1: Monday to Friday, 09:45 to 18:00
● Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00
Company Benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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