Field Service Engineer

Insulet Corporation; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An innovative medical device company in the United Kingdom seeks a Clinical Healthcare Innovation Manager responsible for enhancing clinical strategy related to the NICE Implementation plan. This role includes working with the NHS, launching diabetes clinical solutions, and delivering training for internal teams. The ideal candidate will have a Bachelor's degree, experience in the healthcare sector, strong communication skills, and proficiency in virtual communication tools. This position requires significant travel and can involve a hybrid work environment.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• Demonstrated experience in the healthcare industry, ideally in med-tech/diabetes.
• Knowledge of NHS service delivery and current pathways.
• Experience providing clinical education to Health Care Professionals.

Responsibilities

• Advance the clinical strategy in line with NICE Implementation plan.
• Work cross-functionally to launch solutions for diabetes clinical pathways.
• Deliver education programs for clinical and sales teams.

Skills

Strong interpersonal communications

Presentation skills

Project management

Fluent in English

Virtual communication systems

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Teams

Salesforce.com

Veeva

MS Excel

MS PowerPoint

Job description

Overview

The Clinical Healthcare Innovation Manager will be responsible for advancing our in‑country clinical strategy in line with (and not exclusive to) the NICE Implementation plan, as a resource in the Customer (both HCP and person with diabetes) Pathway, with the aim of increasing product adoption, usage and customer success with Omnipod therapy.

Responsibilities

• Innovate, direct and deliver on Insulet's offering for the NICE Implementation plan for HCL including partnership working with the NHS and other professional bodies.
• Evaluate Diabetes clinical care provision and tactically implement Insulet's value solutions, whilst leading on innovative methods of demonstrating value based solutions.
• Work cross‑functionally to design, pilot and launch solutions to assist with diabetes clinical service pathways.
• Partner with Key Opinion Leaders to capture high quality, successful diabetes care with the ability to showcase/demonstrate success, which can be replicated and implemented at scale to drive adoption of HCL therapies.
• Develop the Next‑level Pathway Tool – individualisation for Diabetes services.
• Work with the sales and clinical team in the region to build knowledge, drive clinical excellence and help to achieve increased uptake of Omnipod and achieve sales goals.
• Deliver education programmes for internal clinical and sales teams, to drive expertise and achieve a best‑in‑class service to our customers.
• Provide digital, virtual and face‑to‑face training in both group and individual settings.
• Create educational material and use the Veeva Medical Review (MLR) framework for approval of content – training will be provided.
• Promote the benefits of insulin pump therapy and sell the Omnipod Insulin Management System to providers, Key Opinion Leaders and product users.
• Collaborate with Sales Excellence, Clinical Teams, Marketing, Medical Affairs, Market Access and all functions across Insulet Europe to enhance patient training/HCP service and value offering.
• Drive consistency, standardisation and simplicity in all regional activity.
• Liaise with Global and international teams to share materials and learnings and replicate great practice across the region.
• Perform administrative duties and complete/turn in tasks on a timely basis.
• Valid driver’s license required.
• Regular business travel within the region, including extensive travel for training events and field visits.
• Overnight travel and amount of air travel varies by monthly need (up to 50 %).
• Work environment will include home office, car, and the Regional Office in Paris, Munich, London – with additional visits to HCP offices and clinics.

Company

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non‑stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non‑insulin sub‑cutaneous drugs across other therapeutic areas.

Qualifications

• Bachelor's degree or equivalent experience.
• Demonstrated experience in the healthcare industry, ideally the med‑tech/diabetes field – a combination of sales and clinical would be an advantage.
• Prior industry/commercial experience essential.
• Knowledge and experience of the NHS, service delivery and current pathways.
• Fluent in English.
• Highly competent in using virtual communication computer systems (Zoom, Microsoft Teams, WebEx, etc.).
• Professional and polished presentation skills – virtual and face‑to‑face.
• Strong interpersonal communications, both oral and written.
• Experience in service delivery, expansion, transformation change, lean sigma.
• Project management experience.
• Game‑changing and growth mindset.
• Self‑started, needs minimal direction; extremely flexible with good business acumen.
• Proficiency with computers, especially MS Excel, MS PowerPoint, Veeva.
• Qualified and experienced in producing and delivering training programs, including face‑to‑face and virtual classroom training.
• Familiar with Learning Management Systems and Salesforce.com.
• Experience providing clinical education to Health Care Professionals.
• Ability to adapt training to learners’ differing learning styles.
• Commercially minded with strong business acumen.
• Ability to influence others.