Administrator

NWF Group; Ellesmere Port; On-site; GBP 25,000; Full time

Job summary

A logistics company based in Ellesmere Port is seeking an Administrator to join their Service Delivery Team. Responsibilities include monitoring real-time delivery schedules, managing redelivery processes, and communicating effectively with drivers and internal stakeholders. The ideal candidate will possess excellent communication skills, a strong understanding of IT systems like Microsoft Office, and have a passion for customer service. Competitive salary and extensive benefits package provided.

Benefits

33 days holiday including bank holidays

On-site gym

Discounts across shopping and groceries

Long service awards

Company pension and life assurance

Free refreshments and parking

Qualifications

• Must have good understanding of IT systems, especially Microsoft Office.
• Proven ability to communicate effectively across functions.
• Strong organisational skills to manage workload and priorities.

Responsibilities

• Monitor delivery schedules in real time.
• Liaise with drivers and delivery points.
• Manage redelivery processes and report service level issues.
• Communicate across internal departments for consistency.
• Monitor stock at off-site locations.

Skills

Good level understanding of IT systems Microsoft Office

Excellent communication skills

Strong organisational skills

Tenacity and passion for customer service

Positive and resilient team player

Job description

Overview

Boughey Logistics are currently recruiting a Administrator to join our Service Delivery Team. Supporting the wider Transport team, you will play a vital role ensuring seamless and efficient delivery of services by handling key administrative tasks.

Day to Day

• Monitor delivery schedules in real time
• Liaise directly with drivers and delivery points
• Manage and monitor any failure or redelivery processes
• Monitor daily sub-contraction performance
• Create and monitor a ‘Sensitive’ delivery report to ensure deliveries with high customer sensitivity are successful
• Report all service level issues internally
• Communicate across all internal departments (key stakeholders) to ensure information is consistent and relevant
• Monitor stock left at off-site locations awaiting further processing or return
• Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements

What will you bring?

• Good level understanding of IT systems Microsoft Office
• Ability to pick up new systems
• Excellent communication skills with the ability to work cross functionally
• Tenacity and a passion for delivering outstanding customer service
• Strong organisational skills and ability to prioritise workload effectively and solve problems
• Positive and resilient team player

Why Boughey?

• £24,285.69 per annum
• Monday to Friday between 7am and 4pm
• Overtime paid at 1.5x hourly rate
• 33 days holiday incl bank holidays with the option to buy more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Extensive training opportunities with funded accredited courses
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• On-site gym
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes Boughey Distribution different?

We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.