Payroll Specialist - Managed Payroll Services - UK

IBM; Greater London, Leicester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the UK is seeking a Payroll Specialist to join their Managed Payroll Services team. The role involves providing exceptional customer service, processing HR and payroll data, and ensuring compliance with UK payroll legislation. The ideal candidate will have extensive experience with Oracle HR and payroll systems and will work in a hybrid model, commuting to the Manchester office as needed.

Qualifications

• Experience with Oracle HR and payroll is essential.
• Proven experience of UK payroll administration required.
• Ability to maintain strong relationships with customer peers.

Responsibilities

• Provide exceptional customer service to BPO team customers.
• Input and process HR and payroll data timely and accurately.
• Support new customers, including onboarding and UAT of solutions.

Skills

Excellent personal communication skills

Good problem-solving skills

Good interpersonal skills

Ability to work in a fast-moving environment

Detailed knowledge of UK payroll legislation

Education

Bachelor's Degree

Tools

Oracle HR and payroll (E-Business or Cloud)

Oracle HRMS

Job description

A career in IBM Consulting is rooted by long‑term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Provide exceptional customer service to BPO team customers as the first point of contact.
• Provide positive, personal, responsive, and efficient service to all customers.
• Deliver the fastest route to customer resolution.
• Set clear expectations and follow up on commitments.
• Recognise and respect differing levels of technical knowledge and adjust communication style accordingly.
• Maintain customer satisfaction, as monitored through satisfaction surveys.
• Input and process HR and payroll data timely and accurately to meet SLA.
• Resolve and advise on payroll queries from employees, HMRC and other third parties.
• Deal with all customer telephone enquiries within SLA.
• Ensure confidentiality of customer data at all times.
• Provide scheduled payroll reports.
• Support the BPO Manager with regular service delivery reports.
• Act as a customer advisor on payroll legislation.
• Work in line with all payroll processes as per documented manuals.
• Document changes to customer processes and procedures.
• Collaborate with cross‑departmental teams internally and with the customer to deliver exceptional service.
• UAT any system changes.
• Work in line with the Symatrix ISMS.
• Undertake any other reasonable duties commensurate with the role to ensure smooth running of the company.
• Support new customers, including onboarding and UAT of new customer solutions.
• Highlight continuous improvements to HR and payroll processes to drive service improvement.

Required education

Bachelor's Degree

Required technical and professional expertise

• Experience with Oracle HR and payroll (E‑Business or Cloud).
• UK based, commutable to Manchester city‑centre office for office days.
• Proven experience of UK payroll administration.
• Commitment to delivering the highest standards of customer care.
• Ability to work in a fast‑moving, dynamic environment.
• Proven ability to build and maintain strong relationships with customer peers.
• Excellent personal communication skills.
• Good interpersonal skills.
• Good problem‑solving skills.
• Detailed knowledge of UK payroll legislation.
• Knowledge of Data Protection and Information Security regulations.
• Experience of Oracle HRMS implementation/project experience.
• Experience of Oracle HR.
• Experience of systems support.
• Experience of a help or service desk.
• Experience of working for an outsource provider.
• Experience of large payrolls.
• Experience of reporting tools.
• Detailed knowledge of UK HR legislation.
• Knowledge of international payroll legislation.
• Experience of working in a team when a new HR & Payroll solution was implemented.
• Experience of working in a fully managed payroll environment.

Other relevant job details

Job Title: Payroll Specialist – Managed Payroll Services – UK

Location: United Kingdom (Hybrid: up to 20% or 1 day a week)

Role type: Regular, Entry Level, Consulting

Work arrangement: Hybrid (up to 20% or 1 day a week)

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.