Service Delivery jobs in United Kingdom

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Why join us?

Our Motor Volume team at DWF are currently seeking to hire a Senior Paralegal in Leeds.

The Motor Volume team act for a variety of high profile insurer companies, and defend a wide range of litigated claims arising from Road Traffic Accidents (RTA); as a result of which someone has incurred a loss, including Small Claims, Fast Track and MOJ Stage 3 cases.

The role represents an opportunity to have responsibility and progress a Motor Insurance (defendant) litigated caseload to an effective and satisfactory conclusion for clients. Whilst ensuring high levels of service delivery and, maintaining management information under the terms of the client's service level agreements (SLA's).

The role is hybrid, with office attendance required 2-3 days per week.

• To proactively manage & progress a complex caseload of Motor Defendant Insurance cases to conclusion in line with CPR rules and procedures
• To appropriately apply the specific technical principles needed to drive the proactive settlement of the case whilst adding value for the client
• Have knowledge of and work cases in line with all client SLA's for the files within your responsibility
• Proactive use of case management systems to improve speed of settlement and adding value to the cases, whilst adhering to client requirements
• To identify any cases which may require further investigation surrounding Fraud indicators
• Prioritise and organise your work efficiently and effectively to ensure all tasks are completed to specified deadlines.

• Previous experience of running a more complex Motor Insurance Caseload with sound knowledge of the MOJ, Small Track process, and the ability to assess liability and quantum
• The ability to prioritise and manage multiple tasks
• Excellent attention to detail to be able to carefully analyse files and data
• The ability to work well under pressure and to tight deadlines
• Business acumen and an understanding of the clients' needs
• Computer literate including proficient use of Microsoft Office.

• An understanding of the wider Motor personal Injury market in terms of trends, strengths, weaknesses and opportunities.
• Previous exposure to some coaching and development of junior team members.
• Previous experience of working with Visual Files case management system.
• Previous exposure to client liaison/development activities.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well‑being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.