Senior CRE Operations Lead - FM, ESG and Tenant Experience

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading property consulting company in London is seeking an Operations Manager for a landmark multi-let office building. This senior role focuses on managing day-to-day FM service delivery, enhancing customer experience, and engaging stakeholders. Ideal candidates will have a solid FM background, experience with large buildings, and relevant certifications like IOSH. The position offers the opportunity to drive service improvements while ensuring compliance with ESG objectives.

Qualifications

• Experience managing large, multi-tenanted buildings or estates.
• Hands-on leadership style with a solutions-focused mindset.
• Experience in a service charge environment.

Responsibilities

• Acting as a key operational lead on site.
• Supporting budgeting, procurement, and service charge management.
• Auditing contractor performance and maintaining records.
• Managing service mobilisation and tenant fit-out processes.
• Coordinating H&S compliance activities.
• Driving innovation in service delivery.

Skills

Strong people management

Commercial acumen

Service delivery innovation

Stakeholder engagement

Education

IOSH certification

NEBOSH or IWFM membership

Job description

A leading property consulting company in London is seeking an Operations Manager for a landmark multi-let office building. This senior role focuses on managing day-to-day FM service delivery, enhancing customer experience, and engaging stakeholders. Ideal candidates will have a solid FM background, experience with large buildings, and relevant certifications like IOSH. The position offers the opportunity to drive service improvements while ensuring compliance with ESG objectives.