Service Delivery jobs in United States

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Atlas

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20a0a02f4cd7

12

28.04.2025

12.06.2025

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Atlas Workplace Services is seeking an experienced Regional Technical Facilities Manager to oversee the operational delivery of Hard Services across the southern region of a national customer contract. This role ensures that the client's assets are safe, fit for purpose, and fully operational, meeting client and customer expectations while maintaining the high standards associated with Atlas.

This is a mobile role with the requirement to travel to sites across the south of England.

Key Responsibilities:

Health & Safety / Compliance:

• Ensure the client estate is safe and compliant with statutory requirements through Records Audit and Site Safety Inspections, in collaboration with the Technical and Compliance Managers.
• Maintain compliance with client and Atlas’s quality assurance systems (ISO 9001, 14001, 18001, etc.).
• Act as an arbiter in safety disputes and maintain proactive reporting of accidents, incidents, or near misses.
• Keep operational site documentation and Site Specific Method Statements accurate and up to date.
• Ensure all contractors are inducted, conduct permit to works where required, and work safely and tidily.

Operational Management:

• Ensure the annual maintenance programme aligns with the contractual specification and Customer Estate requirements.
• Conduct regular quality checks and audits across the Customer’s Estate.
• Manage the delivery of reactive and planned preventative maintenance services to ensure a safe, compliant, and fully operational building.
• Collaborate with the Account Manager and Regional Technical FM South to deliver a comprehensive and cost-effective FM service.
• Support budget management by providing necessary information regarding property revenues and projected costs.

Commercial and Finance:

• Manage the FM monthly P&L for the North region, controlling costs and generating revenue.
• Understand the Contract and Specification to ensure adherence to all aspects.
• Assist the Commercial Manager in identifying opportunities for improvement and contractual efficiencies.

Customer Management and Governance:

• Act as the focal point for all customer liaison within the defined area, communicating effectively with all customers regarding property issues.
• Encourage feedback to identify strengths and opportunities for improvement.
• Ensure effective communication with customer stakeholders and the core client team.
• Maintain governance requirements in line with the contract and service specification.
• Promote a culture of service excellence based on continuous improvement and productivity.

Management of Resources:

• Analyse the impact of Scheduled Facilities Services and introduce corrective recommendations where necessary.
• Ensure value for money in maintenance solutions by evaluating alternative options.
• Identify and develop local improvements for environmental benefits in line with Atlas’s environmental strategy.
• Implement a performance management regime for all suppliers, focusing on safety, service delivery, business continuity, value for money, and best practices.
• Provide regular feedback to those managing supplier and contract regimes.
• Maintain accurate records of service delivery, including correspondence, meeting minutes, and action plans.

Reporting:

• Provide service delivery reports for all service lines as agreed in the compliance framework.
• Ensure compliance with contractual governance requirements.
• Maintain records of service delivery including correspondence, meeting minutes, action plans, and written notes.

Minimum Qualifications, Certifications, and Training Required:

• GCSE in English and Maths or equivalent.
• Accredited Health and Safety qualification (e.g. NEBOSH General Certificate or IOSH Managing Safely).

Essential Knowledge, Skills, and Experience:

• Demonstrated track record in property management and delivering FM services across a diverse property portfolio.
• Experience in managing, influencing, and operating within a multi-client/contract environment.
• Experience with direct and outsourced service delivery teams.
• Proven ability to manage a team of FM professionals to achieve business objectives.
• Financially aware with a strong commercial focus within a large organisation.
• Thorough understanding of FM service delivery issues, statutory requirements, and applicable legislation.
• Knowledge of current FM market trends and the ability to apply these trends operationally.
• Proven ability to manage a P&L and meet business targets.
• Ability to carry out maintenance tasks such as Emergency Light Testing, weekly flushing of little-used outlets, and monthly tap temperatures.