Service Client jobs in United Kingdom

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We’ve been named ‘Pension Technology Firm of the Year 2024’ at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in‑class software solutions and client service. We’re a vibrant assortment, everyone is welcome here.

We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day.

This is a true People Generalist and Partnership role, reporting to the Chief People & Transformation Officer (CP&TO) delivering transactional and transformational people partnership to key business areas as well as continuing the building and embedding of an operational and strategic People Team in the Procentia group. This is a fantastic opportunity to join a forward‑thinking organisation and People Team where you can get involved in designing and implementing People activities for the full employee experience. You will help align and ensure the delivery of the People strategy and projects in your business area’s goals and overall company goals.

This role will be both hands on and strategic covering People processes, policies, full employee lifecycle, employee relations, immigration, annual projects, people change projects, engagement, career development, wellbeing and retention activities, payroll, benefits, developing line managers and getting involved in coaching and building career paths. You’ll also be a fundamental sounding board for your stakeholders, being a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex situations.

• To provide effective and evidence-based People solutions, support and advice to your dedicated business area, and wider organisation when required, to enable the business to deliver its people strategy, address its people challenges and contribute towards Procentia being an employer of choice.
• Build and maintain strong collaborative working relationships with key stakeholders, including ExCo, SLT and Department Managers, who you may need to persuade and influence.
• Deliver a people centred partnership experience which has a human touch and is compliant with legislation, policies and best practice for Procentia.
• Take a key role in setting up operational excellence (policies, processes, workflows, data collection and documentation) in the People function.
• With support from the CP&TO when required, lead complex and transformational People projects to deliver effective business outcomes in your business area or support with this project across the group.
• A key focus for this role will be supporting resource planning and attraction strategies for the business areas. Working directly with the TA Partner ensuring accurate quality measures and positive onboarding.
• Get under the skin of any current or potential people challenges and opportunities and support the CP&TO in implementing commercial and engaging solutions to drive performance, profitability and employee engagement and retention. Resulting in a great employee experience.

• Proven experience in a People Ops role.
• Employee relations experience.
• Strong knowledge of UK employment law and best practice.
• Effective relationship builder with internal client/stake holders.
• Detailed oriented, organised and capable of managing multiple tasks.
• Desire to learn and develop to take on further responsibilities in the future
• Ability to work in a fast paced and continuously evolving environment.
• Worked within a technical/software business.
• A self‑starter who can react effectively to opportunities or issues.
• Keen on personal and professional development & embraces change – seeks feedback and reacts / learns from experience.
• Tech‑savvy with experience across different HRIS and ideally HiBob
• CIPD Level 5 or above or equivalent experience

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme
• And many more..