Service Client jobs in United States

We are seeking a talented individual to join our Enterprise team at Marsh Commercial . This role will be based in our Leeds - Whitehall office . This is a hybrid role that has a requirement of working at least four days per week in the office.

We recruit for potential and not industry experience, we are seeking individuals who aspire to be leading contributors to our business and who can embrace the opportunity to complete our fully funded training programme and attain chartered insurance qualifications.

As part of our new Sales team, you’ll be responsible for generating sales leads via the telephone to generating information and support our ongoing sales campaigns.

This is a superb opportunity to launch a career within a sustainable and exciting industry that provides aspirational individuals the platform for a long-term insurance career. This role offers scope and the opportunity of progression to move into our Client Advisory team.

• Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards
• Ensure timely completion of all set tasks always ensuring client satisfaction
• Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks
• Manage quotation requests from prospective clients
• Share product and services information with clients when requested
• Review sales data to identify sales effectiveness
• Respond to queries via email & telephone
• Through training, coaching and mentoring have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments

• Excellent verbal communication skills and confidence on the phone
• A Willingness to learn
• A willingness to make a high-volume number of outbound sales calls
• To be punctual – having good time management is key to being successful in this role
• Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications / grades gained during education
• Ability to remain calm under pressure and be able to work flexibly when required
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously
• Have experience utilising the Microsoft Office suite and similar products

• A desire for a long-term career within the insurance industry
• Previous experience within a client / customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc,
• A thirst for learning and the opportunity to study for further insurance related qualifications
• Prior insurance experience, although this is not essential

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.