Service Client jobs in United Kingdom

Job Description

Senior Immigration Analyst

Consular & Document Practice (CADP) – Frankfurt team

Full-time, permanent

Sheffield, UK

About the team:

The Fragomen Consular Practice team provides consular and substantive US immigration assistance for both stand-alone cases and as part of a larger immigration application process. The team offers client-centric service for complex and sensitive immigration matters while also maximising efficiencies, ensuring ownership of work and empowering team members to design work practices to meet client expectations. The team also builds partnerships with Fragomen teams across the US to support a diverse and exciting range of clients.

Working with the Consular and Document Practice (CADP) offers you the opportunity to work in a close-knit, small team environment where your contributions are recognised. In the role, you will collaborate with colleagues both locally and in Germany.

About the role:
The Senior Analyst will assist in case processing (reviewing and preparing forms, support letters and Firm correspondence) and assist in the maintenance of case files within the team. They will also help maintain cases of their own under supervision.

Other key responsibilities will include:

• Act as caseworker as required and support Consultants/Senior Consultants with more complex cases if necessary
• Perform intake of cases once assigned and ensure case is correctly set up on Connect (in-house system)
• Advise assignees on case procedures, where appropriate
• Prepare initial draft communication to clients as directed by Consultants/Senior Consultants/Associates
• Assist with preparing forms for visa applications
• Maintain client contact information
• Update case management system in real time
• Keeps caseworkers aware of the progress of matters to manage expectations, and informs of conflicting priorities/requesting assistance as problems arise / informing of current capacity
• Takes on additional projects as required
• Assisting with logistics support, as required
• Assist with billing, as required

About you:

To be successful in this role you will have strong administrative and direct client/customer contact experience.

Also required:

• Able to follow the instructions of senior members of staff
• Develops strong working relationships with team members and gains their confidence through displaying professionalism and efficiency in all communications
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
• Proven ability to generate clear, well-organised written work and able to effectively express oneself verbally in an articulate and polished manner
• Strong listening skills
• Accurate work style; focus on details

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.