Account Handler - Corporate & Commercial

Howden Group Holdings; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in Edinburgh is seeking a Commercial Account Handler to manage and renew client policies. The role involves monitoring renewals, liaising with clients, and ensuring compliance with insurance documentation. Ideal candidates will have at least 3 years of commercial account handling experience and a solid understanding of general insurance. This full-time position offers the opportunity to work 2 days hybrid weekly.

Benefits

Career progression

Flexible working hours

Commitment to diversity

Qualifications

• Minimum of 3 years’ experience in a commercial account handling role.
• Cert CII is desirable.
• Working knowledge of main classes of General Insurance.

Responsibilities

• Manage and renew existing client policies.
• Monitor renewals and new business activity.
• Produce high-quality market documentation.
• Maintain accurate and timely client documentation.

Skills

Technical insurance skills

Attention to detail

Client service skills

Negotiation and broking skills

Oral and written communication skills

Education

Commercial account handling experience (minimum 3 years)

Cert CII

Tools

Acturis

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for a Commercial Account Handler to join the team in Edinburgh. In this relationship focused position, you will be responsible for managing and renewing existing client policies, new business and working alongside Account Executives.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full‑time, permanent position with the option to work 2 days per week in our Edinburgh office for a balanced work experience.

Overview

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Liaise with clients to resolve queries and respond to market and third‑party queries as appropriate
• Produce high‑quality market documentation, securing appropriate authorisations
• Process data promptly and accurately on relevant systems to support client service and internal processes
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
• Conduct due diligence/sanctions checks in line with company procedures
• Adhere to company policies, procedures, and obtain required authorisations
• Foster and nurture positive relationships with colleagues and external contacts
• Provide support and assistance to senior colleagues and/or their clients on request
• Deal with or refer client enquiries, renewals, and mid‑term adjustments

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
• Knowledge of motor trade insurance or High Net Worth within motor insurance is desirable
• Acturis Knowledge is essential

Skills

• Good level of technical insurance skills, to be assessed by regular in‑house testing
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Excellent client service skills
• Good negotiation and broking skills
• Excellent oral and written communication skills
• Ability to gather and analyse information from the client
• Ability to identify and respond appropriately to an individual client’s level of understanding
• Ability to persuade and influence others

Qualifications

• Minimum of 3 years’ experience in a commercial account handling role
• Cert CII ( desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent