Retail Store Manager jobs in United Kingdom

Assistant Boutique Manager- Luxury Leather goods & Stationary

Bond Street

Up to £48,000 plus bonus & package

This prestigious European luxury maison is renowned for its commitment to craftsmanship, heritage, and timeless design. Originating in the early 20th century, it has built a global reputation through its iconic writing instruments, which are celebrated for their precision, quality, and symbolic value. Over time, the brand has expanded its expertise into fine leather goods, watches, accessories, and fragrances—each product reflecting a blend of innovation and tradition.

The mission of this role is to deliver and maximise the performance of the UK flagship boutique, driving sales, profitability, and client satisfaction to the highest standard.

Key Responsibilities:

Boutique Performance

• Drive the achievement of sales, profit, and strategic targets.
• Develop, track, and follow up on KPIs to monitor business performance.
• Implement business development initiatives, with a particular focus on the high-end product segment.
• Produce regular reports on sales and other key performance indicators.
• Maintain full P&L responsibility for the boutique.
• Ensure the consistent execution of brand guidelines, including visual merchandising, brand image, customer service standards, and product launch procedures.

Team Leadership

• Support the Boutique Manager in leading the team to achieve high performance, deliver strong results, and provide exceptional customer experiences.
• Contribute to the motivation and development of the team through training plans, in collaboration with the Boutique Manager and the Senior Learning & Development Manager.
• Assist in managing team scheduling to guarantee full coverage during all boutique opening hours, in line with business needs.

Retail Operations

• Optimise stock levels and merchandising strategies, recommending the ideal category mix to maximise sell-through rates.
• Coordinate with the Boutique Manager, Retail Operations Manager, and Logistics Executive to ensure stock and operational tools are always available and functional.
• Oversee inventory management and conduct regular stock level controls.
• Ensure the accurate handling of all till operations and maintain IT systems and reporting tools.
• Maintain high standards of boutique security and manage all repair and maintenance requirements

Client Experience and Development

• Deliver impeccable customer service in line with the prestige of a flagship location.
• Collaborate with the Marketing team and CRM Executive to design and implement client development strategies.