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Trip Experience Consultant
Job summary
A leading travel company in Birmingham is seeking a Trip Experience Consultant to assist travelers in organizing enjoyable and stress-free vacations. This role involves communication with clients regarding their itineraries, managing changes and travel requests, and providing helpful insights about destinations. Ideal candidates are organized, tech-savvy, and have excellent communication skills, along with a passion for travel. Remote work flexibility and various travel perks are offered.
Benefits
Qualifications
- Strong communication skills are essential for interacting with travelers.
- Prior experience in customer service is a plus.
- Must be organized and able to manage multiple requests efficiently.
- Comfortable with technology and willing to learn new tools.
- A passion for travel and creating memorable experiences.
Responsibilities
- Communicate with travelers through calls, email, and messaging.
- Support changes, cancellations, and travel requests.
- Share destination insights and requirements.
- Confirm details and follow up before and after each trip.
- Offer solutions with empathy and professionalism.
Skills
As a Trip Experience Consultant, you will help travelers organize vacations that feel enjoyable, smooth, and stress-free. You will assist with planning, itinerary updates, and questions from beginning to end. Your role makes travel feel effortless.
DestinyCo believes every trip should feel memorable, inspiring, and well-supported.
- Communicate with travelers through calls, email, and messaging.
- Support changes, cancellations, and travel requests.
- Share destination insights and requirements.
- Confirm details and follow up before and after each trip.
- Offer solutions with empathy and professionalism.
- Remote work with flexible hours.
- Access to travel perks and continuous training.
- Collaborative team culture.
- Long-term industry growth.
- Excellent communication skills.
- Customer service experience helpful.
- Organized and reliable.
- Tech comfortable and eager to learn.
- Love for travel and creating great experiences.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.