Trip Experience Consultant

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in Birmingham is seeking a Trip Experience Consultant to assist travelers in organizing enjoyable and stress-free vacations. This role involves communication with clients regarding their itineraries, managing changes and travel requests, and providing helpful insights about destinations. Ideal candidates are organized, tech-savvy, and have excellent communication skills, along with a passion for travel. Remote work flexibility and various travel perks are offered.

Benefits

Remote work with flexible hours

Access to travel perks

Continuous training

Collaborative team culture

Long-term industry growth

Qualifications

• Strong communication skills are essential for interacting with travelers.
• Prior experience in customer service is a plus.
• Must be organized and able to manage multiple requests efficiently.
• Comfortable with technology and willing to learn new tools.
• A passion for travel and creating memorable experiences.

Responsibilities

• Communicate with travelers through calls, email, and messaging.
• Support changes, cancellations, and travel requests.
• Share destination insights and requirements.
• Confirm details and follow up before and after each trip.
• Offer solutions with empathy and professionalism.

Skills

Excellent communication skills

Customer service experience

Organized and reliable

Tech comfortable

Love for travel

Job description

As a Trip Experience Consultant, you will help travelers organize vacations that feel enjoyable, smooth, and stress-free. You will assist with planning, itinerary updates, and questions from beginning to end. Your role makes travel feel effortless.

DestinyCo believes every trip should feel memorable, inspiring, and well-supported.

Key Responsibilities

• Communicate with travelers through calls, email, and messaging.
• Support changes, cancellations, and travel requests.
• Share destination insights and requirements.
• Confirm details and follow up before and after each trip.
• Offer solutions with empathy and professionalism.

Benefits

• Remote work with flexible hours.
• Access to travel perks and continuous training.
• Collaborative team culture.
• Long-term industry growth.

What We’re Looking For

• Excellent communication skills.
• Customer service experience helpful.
• Organized and reliable.
• Tech comfortable and eager to learn.
• Love for travel and creating great experiences.