Experience Support Specialist

Destinytravel; Remote; GBP 80,000 - 100,000; Full time

Job summary

A travel service company in Glasgow is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journey. The role involves communicating with clients, supporting itinerary modifications, sharing travel information, and addressing concerns with friendly communication. Ideal candidates will have strong communication skills and experience in customer service, along with a passion for travel. This position offers remote work with a flexible schedule and access to exclusive travel perks.

Benefits

Remote work

Flexible schedule

Exclusive travel perks

Professional growth opportunities

Qualifications

• Strong communication skills are essential for client interaction.
• Experience in customer service is highly valued.
• Must be organized and detail-oriented to manage travel plans.

Responsibilities

• Communicate with clients through various channels.
• Support itinerary modifications and cancellations.
• Provide information about travel destinations and updates.
• Review travel details for client satisfaction.
• Address client concerns with friendly communication.

Skills

Strong communication skills

Customer service experience

Organized

Detail-oriented

Passion for travel

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.