Experience Support Specialist

Destinytravel; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Exclusive travel perks

Professional growth in the travel industry

Professional growth

Job summary

A travel service company in Greater London is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journeys. You will handle various responsibilities including communicating with clients, supporting itinerary changes, and addressing concerns with empathy. The ideal candidate will have strong communication skills, customer service experience, and a passion for travel. This role offers remote work with a flexible schedule and access to exclusive travel perks.

Qualifications

• Strong communication skills are important for client interactions.
• Customer service experience is valued for this role.
• Being organized and detail-oriented helps manage travel plans.
• Eager to learn systems and tools.
• Passion for travel and helping people.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Address concerns with patience and friendly communication.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.