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Repairs & Maintenance Officer
Descripción de la vacante
A local government authority in Birmingham is seeking a Repairs & Maintenance Support Officer to join its Urban Design & Building Services team. This role involves handling emergency and non-emergency requests from customers at public buildings, while also coordinating with contractors for repairs. Candidates should have excellent customer service skills and experience in a similar role, with a focus on providing quality service to both internal and external customers. Flexible working hours are offered to help maintain a work-life balance.
Servicios
Formación
- Demonstrate outstanding customer service skills.
- Experience in handling emergency and non-emergency requests.
Responsabilidades
- Deal with emergency and non-emergency calls/requests from customers.
- Liaise with contractors for repairs based on set priorities.
- Provide service on behalf of Urban Design & Building Services.
Conocimientos
Sandwell Metropolitan Borough Council's Urban Design & Building Services team is looking to employ a Repairs & Maintenance Support Officer primarily working in the Sandwell Property Care Helpdesk but also supporting other members of the Practice Coordination team when needed.
You will be part of a team dealing with emergency and non-emergency calls/requests from customers in public buildings (schools, office accommodation, libraries, leisure centres) across the Borough. The role will involve liaising with contractors on the carrying out of repairs to a set of agreed priorities.
You will be required to provide this service on behalf of Urban Design & Building Services for both internal and external customers who opt to buy the services of Sandwell Property Care.
We offer flexible working hours, to help maintain a good work life balance. The helpdesk is open between 8.00 - 4.00 Monday to Friday, which will dictate your working hours.
This vacancy is ideal for a suitably qualified/experienced person who can demonstrate outstanding customer service skills. The minimum requirements are set out in the Job Description and Personal Specifications of the post.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.