Repairs & Maintenance Officer

Sandwell Metropolitan Borough Council; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Birmingham is seeking a Repairs & Maintenance Support Officer to join its Urban Design & Building Services team. This role involves handling emergency and non-emergency requests from customers at public buildings, while also coordinating with contractors for repairs. Candidates should have excellent customer service skills and experience in a similar role, with a focus on providing quality service to both internal and external customers. Flexible working hours are offered to help maintain a work-life balance.

Benefits

Flexible working hours

Qualifications

• Demonstrate outstanding customer service skills.
• Experience in handling emergency and non-emergency requests.

Responsibilities

• Deal with emergency and non-emergency calls/requests from customers.
• Liaise with contractors for repairs based on set priorities.
• Provide service on behalf of Urban Design & Building Services.

Skills

Outstanding customer service skills

Job description

Role Overview

Sandwell Metropolitan Borough Council's Urban Design & Building Services team is looking to employ a Repairs & Maintenance Support Officer primarily working in the Sandwell Property Care Helpdesk but also supporting other members of the Practice Coordination team when needed.

Responsibilities

You will be part of a team dealing with emergency and non-emergency calls/requests from customers in public buildings (schools, office accommodation, libraries, leisure centres) across the Borough. The role will involve liaising with contractors on the carrying out of repairs to a set of agreed priorities.

You will be required to provide this service on behalf of Urban Design & Building Services for both internal and external customers who opt to buy the services of Sandwell Property Care.

Working Hours

We offer flexible working hours, to help maintain a good work life balance. The helpdesk is open between 8.00 - 4.00 Monday to Friday, which will dictate your working hours.

Qualifications

This vacancy is ideal for a suitably qualified/experienced person who can demonstrate outstanding customer service skills. The minimum requirements are set out in the Job Description and Personal Specifications of the post.