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Care Operations Manager
Job summary
A reputable recruitment firm is seeking a Care Operations Manager (Registered Manager) for a multi-site home care role in Frodsham. This position involves overseeing day-to-day operations across three local care sites. The ideal candidate will possess proven experience in domiciliary care operations, strong knowledge of CQC regulations, and excellent leadership skills. The role offers high autonomy with a Monday to Friday working structure, focusing on service quality and operational control.
Qualifications
- Proven experience in domiciliary care operations, ideally managing multiple sites.
- Strong knowledge of CQC regulations and the Fundamental Standards.
- Confident in managing rotas and scheduling.
Responsibilities
- Ensure smooth day-to-day delivery across three care sites.
- Act as Registered Manager and prepare for inspections.
- Drive staffing performance and maintain quality standards.
Skills
Education
Location: Frodsham (covering 3 local sites) | Hours: Monday to Friday, finish 5pm | Salary: Up to £60,000 + package
Full‑Time | Permanent | Private Home Care Provider | Confidential Role
We're recruiting for a senior Care Operations Manager / Registered Manager to take full operational ownership of three local home care sites, acting as the day‑to‑day lead when the business owner is off‑site.
- Be the operational lead across three sites, ensuring smooth day‑to‑day delivery
- Act as Registered Manager for regulated activity (CQC) and lead inspection readiness
- Own rota, scheduling and capacity planning, ensuring the right care at the right time
- Drive staffing performance: recruitment pipeline, onboarding, retention, supervision and culture
- Ensure strong quality systems: audits, spot checks, call monitoring, care plans, risk and medication processes
- Lead on safeguarding, incidents, complaints and all required notifications
- Manage and improve KPIs (compliance, continuity, missed calls, punctuality, capacity, customer feedback)
- Work closely with the owner on commercial performance, efficiency and growth, including improving productivity
- Build strong relationships with clients, families, professionals and stakeholders to protect reputation and service quality
- Current or recent Registered Manager (Domiciliary Care) with strong operational control
- Branch Manager / Operations Manager within home care
- Peripatetic / Multi‑site Manager with a track record of stabilising and improving services
- Proven experience in domiciliary care operations (multi‑site exposure highly desirable)
- Confident managing rotas/scheduling, capacity, and day‑to‑day problem solving
- Strong working knowledge of CQC regulations and the Fundamental Standards
- A leadership style that is visible, organised and decisive
- Commercial awareness and ability to balance quality with performance
- Level 5 Diploma in Health & Social Care (or working towards)
- Full UK driving licence and access to a vehicle
A rare chance to be the operational number two in a growing business.
High autonomy and trust – you’ll run the sites, not just "manage compliance".
Monday to Friday structure with a clear focus on operational control and service standards.
Real scope to improve performance and shape how the services are run.
Reference: BBBH35046
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.