A financial services company in Cheadle is seeking a Quality Assurance Officer to support mortgage activities by ensuring effective risk management. You'll conduct quality checks, provide constructive feedback, and ensure adherence to regulatory standards. Candidates should have strong communication skills and a keen attention to detail. This position offers competitive compensation and various benefits, including a discretionary bonus and health insurance.
Prestations
Free access to company holiday homes
Discretionary annual bonus
Matched pension contribution
Health cash plan
Private medical insurance
Life assurance
Travel season ticket loans
Ride to work scheme
Free local gym access
Local bar / restaurant discounts
Qualifications
Candidates with relevant skills encouraged to apply.
Must maintain a high level of customer service.
Responsabilités
Complete Quality Assurance activity in line with expectations.
Maintain SME knowledge of business procedures.
Provide constructive feedback to drive improvements.
Identify and escalate deficiencies in procedures.
Help identify key risks and trends.
Connaissances
Strong written and verbal communication skills
Ability to provide feedback professionally
Excellent attention to detail
Effective decision-making skills
Proven ability to plan and organise workload
High expectations of Customer Service excellence
Proficient in Microsoft Word, Excel and Outlook
Description du poste
A financial services company in Cheadle is seeking a Quality Assurance Officer to support mortgage activities by ensuring effective risk management. You'll conduct quality checks, provide constructive feedback, and ensure adherence to regulatory standards. Candidates should have strong communication skills and a keen attention to detail. This position offers competitive compensation and various benefits, including a discretionary bonus and health insurance.
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