Mortgage QA & Risk Specialist – Customer Outcomes

-; Cheadle; On-site; GBP 27,000 - 33,000; Full time

Job summary

A financial services company in Cheadle is seeking a Quality Assurance Officer to support mortgage activities by ensuring effective risk management. You'll conduct quality checks, provide constructive feedback, and ensure adherence to regulatory standards. Candidates should have strong communication skills and a keen attention to detail. This position offers competitive compensation and various benefits, including a discretionary bonus and health insurance.

Benefits

Free access to company holiday homes

Discretionary annual bonus

Matched pension contribution

Health cash plan

Private medical insurance

Life assurance

Travel season ticket loans

Ride to work scheme

Free local gym access

Local bar / restaurant discounts

Qualifications

• Candidates with relevant skills encouraged to apply.
• Must maintain a high level of customer service.

Responsibilities

• Complete Quality Assurance activity in line with expectations.
• Maintain SME knowledge of business procedures.
• Provide constructive feedback to drive improvements.
• Identify and escalate deficiencies in procedures.
• Help identify key risks and trends.

Skills

Strong written and verbal communication skills

Ability to provide feedback professionally

Excellent attention to detail

Effective decision-making skills

Proven ability to plan and organise workload

High expectations of Customer Service excellence

Proficient in Microsoft Word, Excel and Outlook

Job description

A financial services company in Cheadle is seeking a Quality Assurance Officer to support mortgage activities by ensuring effective risk management. You'll conduct quality checks, provide constructive feedback, and ensure adherence to regulatory standards. Candidates should have strong communication skills and a keen attention to detail. This position offers competitive compensation and various benefits, including a discretionary bonus and health insurance.