Porter jobs in United Kingdom
Customer Manager
Asda Stores Ltd
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Customer Manager
Job summary
A leading retail company is seeking a Customer Manager to enhance customer satisfaction and loyalty. You will lead and support the team while ensuring outstanding service standards across the store. The ideal candidate should possess strong communication skills and experience in a customer-facing environment. This full-time role requires flexibility with shift patterns and offers a competitive salary along with great perks.
Benefits
Qualifications
- Experience managing or supervising in a customer-facing retail or hospitality environment.
- Strong communication and people skills.
- A passion for customer service and team development.
- Flexibility to work a range of shifts, including weekends and evenings.
Responsibilities
- Ensure every customer interaction reflects outstanding service.
- Coach colleagues to deliver exceptional customer experience.
- Monitor service standards and drive continuous improvement.
Skills
Customer Manager
Trafford Park
Full time
Permanent
Work Shift: Days
45
Competitive salary plus benefits
Store Management
8 December 2025
At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
- Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
- Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
- Empathetic leader: You support your team to handle customer queries confidently and professionally.
- Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
- Collaborative: You work across departments to ensure a seamless customer journey.
- Proactive: You identify opportunities to enhance customer experience and act on them.
- Experience managing or supervising in a customer-facing retail or hospitality environment.
- Strong communication and people skills.
- A passion for customer service and team development.
- Confidence in handling customer feedback and resolving issues.
- Flexibility to work a range of shifts, including weekends and evenings.
Alongside a competitive salary, you'll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.