Customer Manager

Asda Stores Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain in Milton Keynes is seeking a Customer Manager to champion outstanding customer service and promote brand values. You will lead a team to ensure every customer interaction leaves a lasting impression while taking ownership of customer satisfaction. The ideal candidate will have experience in a customer-facing environment and excellent communication skills. This full-time role offers a competitive salary and numerous benefits.

Benefits

15% colleague discount

Discretionary bonus

Enhanced electric car scheme

Free eye tests

Discounted services

Flexible pay access

Company pension

24/7 virtual GP

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Champion customer experience in store and ensure outstanding service.
• Lead by example and coach colleagues.
• Take ownership of customer satisfaction and service standards.
• Support front-end operations and manage feedback.
• Drive service improvements across departments.

Skills

Customer service knowledge

Communication skills

Team development

Problem-solving

Flexibility

Job description

Job Title: Customer Manager

Location: Milton Keynes

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift : Days

Hours per Week: 45

Salary: Competitive salary plus benefits

Category: Store Management

Closing Date: 15 December 2025

At Asda, we want you to be our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front‑end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager

• Customer-obsessed : You understand what great service looks like and inspire others to deliver it.
• Brand ambassador : You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader : You support your team to handle customer queries confidently and professionally.
• Service-focused : You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative : You work across departments to ensure a seamless customer journey.
• Proactive : You identify opportunities to enhance customer experience and act on them.

What you’ll bring

• Experience managing or supervising in a customer‑facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including :

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas