Customer Advocate | Fast-Response Support Specialist

FirstPort; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property management firm in the UK is seeking a Customer Advocate in Luton to provide exceptional support and service to customers. The role requires strong communication skills and the ability to resolve issues promptly. You will work alongside a dedicated team to improve services and ensure customer satisfaction, ultimately contributing to the company's vision of being the UK's favorite property manager.

Benefits

Company pension

Referral programme

Store discount

Wellness programme

Qualifications

• Demonstrable experience of successful service recovery interventions.
• Considerable customer service experience in a fast-paced environment.
• Confidence to build relationships across various departments.

Responsibilities

• Take ownership of customer issues through to satisfactory resolution.
• Work to provide resolutions within 48 hours.
• Build rapport with customers by treating them individually.

Skills

Excellent communication skills

Customer service experience

Empathy

Problem-solving

Salesforce applications

Job description

A leading property management firm in the UK is seeking a Customer Advocate in Luton to provide exceptional support and service to customers. The role requires strong communication skills and the ability to resolve issues promptly. You will work alongside a dedicated team to improve services and ensure customer satisfaction, ultimately contributing to the company's vision of being the UK's favorite property manager.