Client Advocate - Scotland

WTW; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading services firm in Scotland is seeking a Client Service Director to drive new client acquisition and manage existing accounts. You will work closely with the Regional Director and be part of a collaborative team focused on delivering exceptional client service. The ideal candidate has strong leadership and relationship management skills, a proven track record in business development, and a deep understanding of compliance and conduct risk. This role offers hybrid working options and a comprehensive benefits package.

Benefits

25 days of annual leave plus WTW day

Private healthcare

Life insurance

Pension scheme with matched contributions

Volunteering day

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Excellent and proven client relationship and management skills.
• Demonstrable track record in development and winning of prospects.
• Strong leadership skills.
• Excellent stakeholder management skills with the ability to influence within a complex environment.
• Strong facilitation skills to manage ambiguity and gain agreement.
• Strong skills in problem solving.
• High levels of business and financial acumen.
• Strong communication, negotiating and influencing skills.
• Strong awareness of compliance environment with understanding of conduct risk.
• A proactive ambassador for WTW in the external business community.

Responsibilities

• Win new clients and support the Regional Director with growth.
• Retain a client book with a 60/40 focus on growth and client work.
• Collaborate with the business development team.
• Ensure client service level standards are maintained.
• Support overall operational governance.

Skills

Client Development

Impact and Influence

Concern for Quality

Understanding Others

Teamwork and Collaboration

Achievement Orientation

Organisational Awareness

Job description

Description

WTW Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

The Role

The Client Service Director has two primary areas of responsibility.

Firstly, as business developer taking responsibility to win new clients and support the Regional Director (RD) with the growth of the region. Secondly, as account director taking responsibility for the smooth running, growth and development of client accounts.

As a CSD you will retain a client book with the expected split of time to be 60/40 growth and development/client work.

You will work with the business development team and be part of the sales community, working to develop your own propects individually and alongside the team.

You will be leading by example, ensuring that client service level standards and performance are consistent with agreed levels, flagging any concerns to the RD to enable them to step in and support as required.

Growth and Business Development

• Working with the Regional Director and Business development team to develop opportunities with key prospects within the Midlands areas.
• Developing own book of prospects
• Contributing to the sales strategy within the Midlands
• Networking and meeting local/relevant business leaders in the community
• Active use and promotion of WTW on linked in.
• Collaborating with other WTW colleagues, lines of business and practice leaders to deliver the best WTW solutions to prospects possible
• Maintaining a personal portfolio of clients
• Being part of the Account Director community to utilise the full breadth of skills and experience from the broader WTW business, to connect WTW and deliver the best of WTW to our clients and our prospects and sharing best practice.

Conduct Risk:

• Maintaining a good knowledge of conduct risk and compliance requirements, ensuring that all activities are compliant
• Putting the interests of clients and the integrity of the market at the heart of the way they do business

Other

• Support overall operational governance
• Support management and the wider Company in the management of risks applicable to areas of employment
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications required for the role and actively manage own personal development.

Qualifications

The Requirements

Competencies

• Client Development
• Impact and Influence
• Concern for Quality
• Understanding Others
• Teamwork and Collaboration
• Achievement Orientation
• Organisational Awareness.

Qualifications:

• Excellent and proven client relationship and management skills
• Demonstrable track record in development and winning of prosects
• Strong leadership skills.
• Excellent stakeholder management skills with the ability to influence within a complex environment
• Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity, gain agreement and manage conflict
• Strong skills in problem solving
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong communication, negotiating and influencing skills
• Strong awareness of compliance environment with thorough understanding of conduct risk
• A proactive ambassador for WTW in the external business community.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]