Part Time jobs in Großbritannien

An exciting opportunity has arisen for passionate individuals to join our fantastic team of Patient Services Coordinators at Surrey Heath Primary Care Network (PCN). Our Coordinators support local GP Practices with incoming and outgoing phone calls and digital communications to and from patients. They work in our PCN Telephony Hub and are based in our head office in Camberley.

The team receives calls from patients, acting as the front door and first point of contact during agreed times and for agreed services. They also make proactive calls to patients for specific clinics supported or delivered by the PCN or Federation on behalf of the local Practices. The team communicates with patients to help coordinate key activities, including access to services, advice and information, and ensuring health and care planning is timely, efficient and patient‑centred.

As part of the front door the team supports access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right healthcare professional. They use triage tools and sign‑posting skills to direct patients to the right support or appointment type.

Work in a telephony/virtual reception capacity, acting as the virtual front door for patients, taking calls or enquiries via telephone and other digital systems.

Provide coordination and navigation for patients and their carers across health and care services, liaising with other members of the practice team as necessary.

Use effective listening skills to understand patient needs and provide structured assistance, directing patients to the most appropriate appointment type or alternative route for the support or care they need (e.g., triage skills or liaison with the on‑site GP to triage into an appointment slot, or signposting to external services such as NHS 111 or community pharmacy).

As part of business continuity arrangements, you may be deployed to the GP surgery to perform these duties. Be prepared for face‑to‑face and virtual conversations with members of the public, sometimes on a sensitive nature.

• Monday 17:00 – 20:00
• Tuesday 17:00 – 20:00
• Friday 17:00 – 20:00

• Monday 17:00 – 20:00
• Tuesday 17:00 – 20:00
• Saturday 8:30 – 13:00

We are Surrey Heath Community Providers Limited, a federation of seven GP practices across 10 sites, covering a population of approximately 100,000 patients. We began in 2016 and now employ around 200 staff across our head office sites, and our primary care and unplanned care services.

As a GP Federation, we are proud to represent our member practices and champion primary care by working with local general practice and system partners in the provision of community based healthcare services.

We are dedicated to providing safe and compassionate care to our patients across our range of primary care and unplanned healthcare services in Surrey Heath, and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves on ensuring our patients feel safe, supported, communicated with and respected.

Our vision is to provide high quality, seamless healthcare that enables people to lead healthier lives, whilst feeling supported and cared for.

Posted: 11 December 2025
Salary: £27,456 a year pro‑rata for part‑time
Contract: Permanent
Working pattern: Part‑time
Reference number: B0037‑25‑0191
Job locations: Theta Building, Lyon Way; Frimley; Camberley; Surrey; GU16 7ER

Work with our PCN, local Practices and the wider multidisciplinary team to coordinate key activities for patients, ensuring access to services, advice and information, and timely, efficient, patient‑centred health and care planning.

Support multiple local GP Practices, working in a central Patient Support Centre as part of a hub team. During training you will work directly from one or more local GP Practices.

Be part of the front door for patients, supporting access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right healthcare professional.

Manage and respond to patient and Practice‑initiated contact, including incoming and outgoing phone calls, reviewing and responding to e‑Consults, providing reception capacity and associated administration.

Use triage and sign‑posting skills to direct patients to the right support or appointment type to best meet their needs.

• Excellent verbal and written communication skills, including effective listening skills, and the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good computer literacy.
• Able to work independently and manage own workload.
• Able to build strong professional relationships.
• Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
• Proven record of excellent written communication skills and a high level of health literacy.
• Able to analyse and interpret information and present results in a clear and concise manner.

• Working knowledge of a customer‑facing, customer‑service role.
• Experience coordinating with multiple stakeholders or individuals to meet specified outcomes.

• Working knowledge of general practice, or experience of working in primary care, the wider NHS or social care, including providing advice/signposting.
• Experience using a patient clinical system such as EMIS.
• Working knowledge of safeguarding and an awareness of the Mental Capacity Act.
• Knowledge of a range of local community groups supporting wellbeing.
• Awareness of crisis intervention.
• Experience undertaking quality improvement activity.

• Essential: 4 GCSEs (C and above) or equivalent.
• Desirable: Relevant NVQ Level 3 qualification or equivalent.

• Creative, flexible and sensitive approach to working with people with diverse support needs.
• Ability to work as part of a team and be flexible to ensure a variety of shifts across the rota are filled.
• Ability to motivate people.
• Ability to reflect on and share best practice with peers.
• Able to travel locally as required.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

Name: Surrey Heath Community Providers Ltd
Address: Theta Building, Lyon Way
Frimley, Camberley, Surrey GU16 7ER
Website: https://www.surreyheathcommunityproviders.co.uk/