Operations Analyst jobs in Singapore

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

The Workforce Analyst will be a key player in the dynamic day to day setting of Crown, leveraging advanced data analytics to inform strategic workforce decisions. The Workforce Analyst will not only contribute to the operational efficiency but also play a pivotal role in enhancing the overall guest experience through optimised staffing solutions. You will be responsible for:

• Performing capacity planning to improve workforce scheduling, and ensuring adherence to labour laws and the Enterprise Agreement.
• Creating accurate forecasts to predict supply and demand based on foot traffic, working with leadership to match staffing plans with business goals, and recommending adjustments for scheduling.
• Designing and generating workforce reporting on key metrics to provide actionable insights to enhance performance.
• Implementing forecasting and re-forecasting capability to ensure staffing is always meeting demand.
• Ensuring compliance with and adherence to all relevant legislation and policies and procedures in relation to Responsible Service of Gaming (including training), and the Responsible Gambling Code of Conduct.

About you

The ideal candidate will possess a strong foundation in data analysis tools and methodologies, with a proven track record of translating complex datasets into actionable strategies. A commitment to excellence and a drive to thrive in a collaborative, high-energy workplace is essential. You will also have:

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Experience engaging, negotiating with, and influencing stakeholders at an executive level.
• Proven experience in data analysis and staffing forecasting techniques.
• Relevant experience in the development and ongoing management of effective and efficient strategic labour plans.
• Proficiency in Virtual Roster or other labour management tools.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.