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We are looking for an administrator/receptionist to join our friendly team at Penny's Hill Practice. You should have previous experience in a customer service environment, be flexible and willing to learn, and have the ability to work under pressure. Applicants should also be confident and able to project a positive and friendly image to patients and other visitors, either in person or via the telephone, as well as offer general assistance to the practice team. While knowledge and experience of the NHS are beneficial, they are not essential, and training will be given. This is a challenging role at times, but it is also very rewarding.

The duties and responsibilities to be undertaken by the receptionist may include any or all of the items in the attached job description. Duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager, or Practice Manager, dependent on current and evolving practice workload and staffing levels.

We are looking for a receptionist to join our team here at Penny's Hill Practice. We are based in Ferndown Town Centre, within walking distance to all amenities and the local supermarket. The practice shares the purpose-built premises with Orchid House Surgery, with a range of community services also being provided from attached facilities.

Penny's Hill Practice is a six-partner practice providing a range of primary care and community health services from Ferndown Medical Centre. We run a personal list system for our 6 GPs and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1 Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA, and our reception team.

Please see the attached job description for information on the duties and responsibilities to be undertaken within the role. Please note, duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager, or Practice Manager, dependent on current and evolving practice workload and staffing levels.

• Good standard of general education
• GCSE mathematics or equivalent
• GCSE English or equivalent
• Further education

• Flexibility of working hours/ability to work at desired times

• An understanding, acceptance, and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness, and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Smart appearance

• Experience of Microsoft office software
• A good team player
• Able to take messages accurately and deal with appropriately