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Club Operations Leader — Flexible Hours
Zusammenfassung
A leading Bingo operator seeks a full-time Assistant Manager to enhance customer service and team performance. You will play a key role in delivering the Bingo brand values and managing staff in a vibrant club environment. The position offers competitive pay up to £30,500 and numerous benefits including annual leave, employee recognition schemes, and training opportunities. Join us in creating exceptional experiences for our guests in the Edinburgh area.
Leistungen
Qualifikationen
- Previous experience of managing a team in customer service.
- Evidence of strong customer service standards and attention to detail.
- Experience in a leisure, gaming, hospitality, or retail environment.
Aufgaben
- Assist in delivering exceptional customer service.
- Take responsibility for club performance when necessary.
- Ensure compliance with operating manuals and standards.
- Coach and support team members to drive service levels.
- Resolve customer complaints immediately and feedback for improvements.
Kenntnisse
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.