Customer Manager - Data Centre

Anderson Wright Consulting Ltd; City Of London; On-site; GBP 59,000 - 71,000; Full time

Job summary

A leading consulting firm is seeking an experienced Customer Manager / Operations Manager to join a prominent data centre development project. This role involves managing tenant relationships, overseeing project deliveries, and ensuring standards of quality and performance. Fluency in English and German, along with significant project management experience in data centres, is required. Competitive salary up to €80,000 plus bonus. Based in Frankfurt, the role offers a chance to work with major international clients.

Benefits

Competitive salary

Company bonus

Exposure to major international projects

Career development opportunities

Qualifications

• Minimum 5 years’ experience in a customer-facing project management role within data centres or large-scale construction.
• Fluent in English and German, both written and spoken.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage and support tenant relationships throughout all phases of the data centre lifecycle.
• Coordinate with engineering, construction, and operations teams.
• Maintain quality, safety, and reporting standards.

Skills

Customer relationship management

Project management

MEP and CSA systems knowledge

Risk management

Bilingual in English and German

Education

Degree in Engineering, Construction, or related field

PMP or LEED AP certification

Job description

Customer Manager / Operations Manager – Data Centre Development & Construction

Location: Frankfurt, Germany

Department: Development & Construction

Salary: Up to €80,000 + Bonus

Contract Type: Permanent

The Company

Our client is a global leader in hyperscale data centre development and operations, providing flexible, efficient, and resilient infrastructure solutions for some of the world’s largest technology and enterprise clients. With cutting-edge facilities across Europe, North America, South America, and Asia, the company is expanding its operations in Frankfurt and seeking an experienced Customer Manager to join its Development & Construction team. This is an excellent opportunity to join a fast-growing organization at the forefront of the digital infrastructure industry.

The Role

The Customer Manager / Operations Manager will be responsible for managing and supporting tenant relationships during all phases of the data centre lifecycle, including construction, commissioning, fit-out, and live operations. This role involves close collaboration with internal engineering, construction, and operations teams to ensure customer requirements are clearly understood, accurately implemented, and delivered to the highest standards of quality and performance.

Key Responsibilities

• Act as the primary point of contact for tenants throughout all stages of delivery and operations.
• Support tenant onboarding by gathering and integrating technical requirements into project delivery plans.
• Manage tenant communications regarding planned works, schedules, and potential impacts.
• Oversee change control and permitting processes, ensuring compliance and clear communication.
• Coordinate between construction and operations teams to ensure a smooth transition from build to live operations.
• Maintain quality, safety, and reporting standards, providing documentation and post-work updates.
• This role is based from our client's Frankfurt office, 5 days per week (Office Based NOT Hybrid or Home Base).

Candidate Profile

• Minimum 5 years’ experience in a customer-facing project management role within data centres, critical infrastructure, or large-scale construction.
• Strong technical understanding of MEP and CSA systems, risk management, and planned works processes (RAMS, change control).
• Fluent in English and German (both written and spoken).
• Degree in Engineering, Construction, or a related field; PMP or LEED AP certification is advantageous.
• Excellent communication, coordination, and problem-solving skills; detail-oriented, proactive, and customer-focused.

What’s on Offer

• Competitive salary up to €80,000 per annum (Subject to experience) plus company Bonus.
• Opportunity to join a leading global organization at the forefront of data centre development.
• Exposure to major international projects and high-profile clients.
• Collaborative, inclusive environment with clear career development opportunities.

If you are an experienced Customer Manager, Operation Manager or a Project Manager with a passion for delivering outstanding client service within the data centre or construction industry, we’d love to hear from you.

Apply today or contact our Specialist Data Centre Recruitment Team for a confidential discussion.