School ICT Technician & Network Lead (3rd Line)

Class Technology Solutions Ltd; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading ICT solutions provider in the UK is seeking a 3rd Line IT Technician to provide specialist support and guide a small team. The role involves effective time management, technical expertise, and ensuring the safety and quality of educational ICT facilities. Strong communication and problem-solving skills are essential, along with relevant professional qualifications. The position is based in Slough and requires a collaborative approach to leadership.

Qualifications

• Professional qualifications or equivalent demonstrable experience in IT.
• Experience in a helpdesk or support environment.
• Other specialist IT qualifications such as Aruba, Cisco, HP.

Responsibilities

• Provide specialist ICT support for high-quality learning facilities.
• Lead the site independently under guidance.
• Mentor junior colleagues.
• Monitor and manage stock within an agreed budget.
• Make regular checks on client systems.

Skills

ICT support

Communication skills

Time management

Mentoring

Problem-solving

Education

Degree / Masters in Computing

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Tools

Windows server environments

Mobile Device Management

Network and switch management

Job description

A leading ICT solutions provider in the UK is seeking a 3rd Line IT Technician to provide specialist support and guide a small team. The role involves effective time management, technical expertise, and ensuring the safety and quality of educational ICT facilities. Strong communication and problem-solving skills are essential, along with relevant professional qualifications. The position is based in Slough and requires a collaborative approach to leadership.