Laboratory Technician jobs in Großbritannien

Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London.

This role will involve working onsite at client premises with travel to clients mainly within the London zones 1 – 6.

SALARY: £34,000 per annum + with up to £5,000 Bonus + Benefits (see below)

LOCATION: London (travel to client sites within London zones 1 – 6)

JOB TYPE: Full-Time, Permanent

We have a fantastic new job opportunity for an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills.

Working as an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk / Service Desk Team providing remote support to customers.

This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities.

Your duties as the Onsite Desktop Support Engineer / 2nd Line Technical Support Technician include:

• Provide Deskside technical support to end users. Log and classify incidents and requests raised in person or via the company’s ticketing system
• Troubleshoot and resolve issues with Microsoft desktop operating systems
• Support new starter and leaver process with software and hardware requirements
• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required
• Ensure you are visible on-site. Be the ambassador for the company at all times, promoting the value of the onsite service
• Manage your time effectively to achieve the best productivity during the day /week
• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets and managing competing demands
• Provide customers with regular updates using the appropriate channels and the company’s service management platform
• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)
• Follow the company’s processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management
• Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team

• Proven experience in a comparable IT support role with a strong technical background
• Exceptional client-facing skills, including the ability to communicate effectively and explain technical concepts to non-technical users
• Excellent written and verbal communication skills
• Strong troubleshooting skills with the ability to use your own initiative
• Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements
• Highly effective time-management and organisational skills

• Annual Salary up to £34,000 per annum with a bonus up to £5,000
• Working in an inclusive environment
• Industry renowned training/certifications (sponsored by the company)
• Personal development time (with the use of Pluralsight training platform)
• Wide range of company benefits
• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service
• Day off on your birthday