Customer Sampling Technician

idibu; City Of London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading water utility company in London is seeking a Customer Sampling Technician to test water samples and manage sampling records. This role involves extensive travel and customer interaction, requiring strong driving skills and customer service experience. The position offers a competitive salary and a range of benefits including holidays and a pension scheme.

Benefits

Competitive starting salary

24 days holiday, increasing with service

Performance-related pay plan

Generous Pension Scheme

Wellbeing benefits

Qualifications

• Previous experience covering Driving and Customer Service required.
• Confidence to cold call residential and commercial properties.
• Clean manual driving license is required.
• Ability to plan journeys efficiently.

Responsibilities

• Test water samples and manage sampling records.
• Oversee maintenance of sampling equipment.
• Investigate supply issues and customer complaints.

Skills

Driving experience

Customer service

Organizational skills

Computer literacy

Job description

You really will be working on the front line and be the face of Thames Water to our customers.

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you’ll be doing as a Customer Sampling Technician

• This role involves extensive travel between customers and sites, and you will be working as part of a busy team across a wide geographical area.
• It will be your responsibility to test water samples, and you’ll oversee the management of the maintenance of your sampling records and sampling equipment to industry standards.
• You may also investigate supply issues and customer complaints.

Base Location: London Crossness SE2 9AQ

Working Pattern: from 7:30 to 3:30 pm Monday to Friday

What you should bring to the role

• Previous experience covering Driving and Customer Service will be required, as frequently cold calling customers in their homes, and long periods spent driving/navigating.
• Have the confidence to ‘cold call’ upon residential and commercial properties.
• A clean manual driving license is required.
• Ability to plan journeys efficiently as well as good driving knowledge.
• Be organized and work well on your own.
• Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
• Good computer literacy.

What’s in it for you?

• Competitive starting salary £28,831 per annum.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays).
• Performance-related pay plan up to 10% of salary.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

We are an equal opportunities employer, and we welcome applications from everyone. We are committed to being a great, diverse, and inclusive place to work.