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D365 CE Business Analyst | London
Descripción de la vacante
A leading technology recruitment firm is seeking a Business Analyst to support high-quality CRM solutions, particularly within the Not-for-Profit sector. The candidate will gather and analyze requirements, improve processes, and work closely with technical teams. Proven experience with Microsoft Dynamics 365 is essential. The role offers flexibility with remote work and occasional site visits.
Servicios
Formación
- Proven experience as a Business Analyst in CRM or ERP implementation environments.
- Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.
- Familiarity with Agile or Waterfall delivery methodologies.
Responsabilidades
- Gather and document functional and non-functional requirements.
- Translate requirements into user stories for agile project delivery.
- Work closely with technical teams to design and support CRM solutions.
Conocimientos
Herramientas
Job Title: D365 CE Business Analyst
Employer: Nigel Frank International
Location: London, United Kingdom
Salary: 55k – 65k per annum DOE
Employment Type: Permanent
Reference Number: 23643_224318501
Job Title: Microsoft Dynamics CRM Business Analyst
Location: Remote (with client site visits as required)
Salary: 55k – 65k per annum DOE
A Microsoft Solutions Partner is seeking an experienced Business Analyst to support the delivery of high-quality CRM solutions, primarily within the Not-for-Profit (NFP) sector. The successful candidate will collaborate with consultants, developers, and project managers to gather and analyse requirements, optimise processes, and ensure CRM implementations deliver real business value.
- \>Gather and document functional and non-functional requirements through workshops and stakeholder meetings.
- Translate requirements into user stories, epics, and features for agile project delivery.
- Analyse and improve business processes to drive efficiency and effectiveness.
- Work closely with technical teams to design, configure, and support CRM solutions (primarily Microsoft Dynamics 365).
- Manage stakeholder relationships, supporting project planning, testing, and delivery.
- Conduct process mapping and document “As-Is” and “To-Be” workflows.
- Support testing, UAT, and end-user training to ensure successful adoption and system performance.
- Proven experience as a Business Analyst in CRM or ERP implementation environments.
- Hands‑on experience with Microsoft Dynamics 365 or similar CRM platforms.
- Strong stakeholder management, communication, and analytical skills.
- Familiarity with Agile or Waterfall delivery methodologies.
- Experience working with Not-for-Profit organisations or charities.
- Exposure to ERP systems such as Dynamics 365 Business Central, NetSuite, or SAP Business One.
- Remote role with occasional client site visits.
- Collaborative, supportive team culture.
- Flexibility to work across multiple projects and sectors, with a focus on delivering meaningful impact in the NFP space.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.