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AI CX TAM: Strategic Technical Partner
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AI CX TAM: Strategic Technical Partner
Job summary
A leading AI customer experience platform is seeking a Technical Account Manager to enhance client strategies with AI-driven insights. In this role, you will collaborate with senior customer stakeholders, ensuring the implementation of transformative AI solutions. Applicants should have 3+ years of experience in a technical customer-facing role, understanding of CX workflows, and excellent project management skills. The position necessitates a proactive approach to support and consultancy in driving measurable results for clients across various channels.
Benefits
Qualifications
- 3+ years in a technical customer-facing role at a SaaS company.
- Solid understanding of CX workflows and pain points.
- Experience with enterprise CX platforms.
Responsibilities
- Partner with CX leaders to design AI transformation roadmaps.
- Conduct automation audits and deliver training sessions.
- Own measurable outcomes and ensure customer satisfaction.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.