AI CX TAM: Strategic Technical Partner

Siena AI; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading AI customer experience platform is seeking a Technical Account Manager to enhance client strategies with AI-driven insights. In this role, you will collaborate with senior customer stakeholders, ensuring the implementation of transformative AI solutions. Applicants should have 3+ years of experience in a technical customer-facing role, understanding of CX workflows, and excellent project management skills. The position necessitates a proactive approach to support and consultancy in driving measurable results for clients across various channels.

Benefits

Great salary plus equity opportunities

Learning budget for personal growth

Opportunity to work with cutting-edge AI technology

Qualifications

• 3+ years in a technical customer-facing role at a SaaS company.
• Solid understanding of CX workflows and pain points.
• Experience with enterprise CX platforms.

Responsibilities

• Partner with CX leaders to design AI transformation roadmaps.
• Conduct automation audits and deliver training sessions.
• Own measurable outcomes and ensure customer satisfaction.

Skills

Project management

Customer experience understanding

Technical fluency

Collaboration

Problem-solving

Tools

Zendesk

Gorgias

Kustomer

Job description

A leading AI customer experience platform is seeking a Technical Account Manager to enhance client strategies with AI-driven insights. In this role, you will collaborate with senior customer stakeholders, ensuring the implementation of transformative AI solutions. Applicants should have 3+ years of experience in a technical customer-facing role, understanding of CX workflows, and excellent project management skills. The position necessitates a proactive approach to support and consultancy in driving measurable results for clients across various channels.