Jobs in Poole, United Kingdom

Transak is a leading Web3 payments infrastructure provider used by top partners like Metamask, Trust Wallet, Ledger, Coinbase with 10M+ registered users. Its API & widget driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 63+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods and customer support.

Transak is backed by top VCs, including Consensys, Tether (USDT), Animoca Brands, many banks.

We are seeking an experienced Senior Product Manager, KYC & Compliance to own and scale Transak's global compliance product stack. This is a global role, responsible for driving compliance-related product initiatives across all regions and entities.

The scope includes KYC / KYB / AML vendor integrations, funnel efficiency, and cost optimization, as well as leading broader compliance projects such as PCI DSS certification, GDPR / data protection, FATF Travel Rule, and other regulatory requirements. You will be responsible for building scalable, automated solutions that support compliance operations worldwide, ensuring Transak remains audit‑ready, globally aligned, and efficient.

This role carries full KPI ownership from KYC pass rates and vendor SLAs to cost per verification and regulatory readiness. You will lead projects end‑to‑end: diagnosing friction, defining product requirements, automating workflows, and enabling cross‑functional teams with documentation and knowledge sharing.

KYC / KYB / AML Vendor Ownership: Integrate and manage multiple providers, build redundancy, and improve vendor routing to optimize both funnel performance and cost.

Global Compliance Projects: Work with the compliance team to lead and deliver product solutions for PCI DSS, GDPR, FATF Travel Rule, AMLD, and other frameworks across jurisdictions.

Automation & Efficiency: Identify manual workflows across compliance and risk operations, and design product‑led automations with the help of AI that scale globally, reduce errors, and improve turnaround times.

Funnel Optimization : Analyze KYC / AML funnel drop‑offs and failure points, build diagnostics and error‑handling improvements to increase verification success rates.

Cost Optimization : Partner with the partnerships / vendor team to monitor and reduce per‑verification COGS through smarter vendor selection, routing logic, and commercial negotiations.

KPI Ownership & Monitoring: Define, track, and own key KPIs for KYC funnel efficiency, vendor performance, cost per verification, and compliance readiness. Build dashboards and alerting to proactively flag issues.

Cross‑Functional Collaboration: Work closely with compliance, legal, engineering, operations, and leadership to prioritize initiatives and deliver on compliance goals.

Internal Enablement : Run knowledge transfer sessions and produce clear documentation to align product, ops, and compliance teams on new compliance features and requirements.

Voice of the Customer: Balance compliance rigor and fraud prevention with low‑friction user experiences in onboarding flows.

• 6+ years of product or program management experience, with at least 3+ years in KYC / AML, compliance, or risk products in fintech, banking, or payments.
• Direct experience integrating with KYC / KYB vendors and AML systems.
• Strong technical product management skills; able to collaborate with engineers on backend workflows, APIs, and data pipelines.
• Proven success in automating compliance / risk operations and delivering compliance projects globally.
• Strong knowledge of global regulatory frameworks (PCI DSS, GDPR, FATF Travel Rule, AMLD, sanctions).
• Excellent stakeholder management; ability to align compliance, legal, operations, partnerships, engineering, and leadership.

• Experience in high‑growth fintech or Web3 startups.
• Experience building or leveraging AI / automation in compliance workflows, with a bonus if applied using LLMs.
• Experience running multi‑regional compliance programs across jurisdictions.
• Track record of balancing compliance rigor, customer experience, and cost efficiency.

Shape the compliance infrastructure of one of the fastest‑growing Web3 payments companies.

Drive global compliance initiatives, ensuring readiness across multiple regions and frameworks.

Own mission‑critical KPIs around KYC / AML funnel efficiency, vendor SLAs, cost optimization, and regulatory readiness.

Be part of a mission‑driven, international team building the future of compliant Web3 onboarding.